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Scott Talks about The OpenSky Project

In spite of the title, I’m not writing about flying today.  (Though there is an airborne intro video on my YouTube Page.) While my Blog may typically have my random musings, this post is really meant for friends & family so I’ll have a place to link to from Facebook, etc.

As most of you know, I’m a big fan of and enjoy working with Internet Start Up Companies. Sometimes this means at the beginning I don’t talk a lot about what I’m up to. So, I’m happy to say TheOpenSkyProject.com is to the point where I can tell you more about it! (And just for knowing ME, I can get you some discounts. (And you thought knowing me would never be worth anything. Shame on you.)) [Read the rest of this entry...]

Twitter Capacity Overload from Shopping?

So the Fail Whale is back today. Based on what I’ve seen in my own TweetDeck traffic, admittedly with a lot of commercially oriented folks I’m following, I wonder if a lot of the commercial traffic is to blame.

Social Graph, Meet Commercial Graph

Your social graph, or social network as Wikpedia defines it, “is a social structure made of individuals (or organizations) called “nodes,” which are tied (connected) by one or more specific types of interdependency, such as friendship, kinship, financial exchange, dislike, sexual relationships, or relationships of beliefs, knowledge or prestige.”

I think there’s a new Graph developing as well, called a Commercial Graph. (Well, I’m calling it that anyway.) While it’s exactly the same as social with regards to the interconnectedness of entities, it’s clearly different in it’s commercial nature. A Commercial Graph would explain the complex inter-relationships of a company with it’s various stakeholders. In fact, creation of a Commercial Graph may be a valuable tactic when exectuing a Stakeholder Analysis project. Individuals of course have Commercial as well as Social relationships. In the increasingly blurred world of where the lines are today, the Prosumer, (so-called Professional Customer), may have both social and commercial relationships with those fomerly thought of as social only. Or commercial only.

The OpenSky Project is a great example of a Commercial Graph forming both between Shopkeepers and their customers. The company is a growing collection of niche oriented Shopkeepers running stores that have special collections of products in their niche. Each of these Shopkeepers typically has a Blog for which they became popular in their niche. So these Shopkeepers have had real existing relationships with their audience; who are now also becoming customers. As well, the Shopkeepers may build relationships with each other. In another new service, called Tracked.com, former Quigo advertising service CEO Michael Yavonditte is creating a place where “business information, communications and connections come together to enhance your business life.” If you click on person somewhere, (via their image or otherwise), you’ll find a collection of links to associated people. Use of this visual network technique may not be entirely new. Others have gone into the publicly available EDGAR databases and others to express various types of Commercial Graph relationships. And there’s all manner of Twitter and Facebook relationship visualization. Nonetheless, there’s a lot of business information here presented fairly cleanly. I can easily see this service  becoming a great place to visit for professional and private investors.

From day one, the world wide web has been about relationships. Primarily link relationships set up among various types of data. As we’ve grown the web, we’ve grouped these data points to represent collections of various sorts, including personal profiles, business profiles, etc. And we’ve built links to those as well. It may have taken awhile, but now that this is being done, the relationships we’ve always had among each other; social, commercial or both, are being made clearer. As this happens, it becomes useful to classify the nature of these relationships if only as a filtering mechanism. At a high level, many people do this by saying, “Well, my LinkedIn.com relationshps are business only. Whereas on Facebook, those are my friends.” And lately we’re seeing within these services the ability to tag and classify these relationships.  So as much as the web has been and will remain social, there’s plenty of room for growing Commercial Graphs as well.

Book Review: The Wall-Mart Effect

Worth Reading?

Yes.

Why?

We may know a little more about Wal-Mart since this book was published in 2006. But perhaps not that terribly much.

The author, (Charles Fishman), seems to have - as do many others including myself - a love/hate relationship and fascination with this company. There can be little doubt they’ve revolutionized supply chain logistics, brought down the cost of products across many categories and re-defined just what “big box” retailing means. What’s less clear is if this is really good or not.

While one can hardly fault a company for seeking efficiencies - of scale or otherwise - there’s serious questions raised about potential hidden costs of the Wal-Mart Effect. Low wages and their consequences for both workers, (sub-standard incomes), and society, (gainfully employed workers needing public assistance health insurance and other services), are one aspect of potential negative effects. (Though it’s hard to confirm the truth of this.) Then there are environmental issues and worker effects in foreign countries. (The author recounts issues regarding Chilean salmon farming and how pushing for supplier price concessions may result in sub-standard environmental and employment practices.) Lastly, there’s the quality argument. In the race to the bottom for prices, suppliers cutting costs to the bone may skimp on quality to the point where goods are so cheap, they’re poorly made but inexpensive enough to be considered disposable.

Meanwhile, millions of families save billions of dollars on grocery bills.

So… is the company good or bad or like anything else a little or a lot of both?

Regardless of the actual answers which may be shrouded by lack of data, Fishman is asking some interesting questions. Even though the book may be getting a bit dated at this point, it’s worth a read for anyone working in consumer packaged goods or otherwise affected industries.

United Airlines Visa Loses Customer

This was both odd and funny and annoying and just weird all at the same time! Courtesy of Visa Card and United Airlines. As with any post like this I do, it’s not so much just to whine about it personally as to simply demonstrate bad processes and procedures.

[Read the rest of this entry...]